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General conditions & cancellation

Le Domaine de Poulaines pourra être amené à modifier/compléter ses conditions générales des offres et annulation, et à vous tenir informer des mises à jour.

General conditions

A 50% deposit must be paid when booking online. 10% discount on your weekday stay (Monday to Friday morning) upon presentation of professional proof (subject to availability) Towels for the swimming pool are not provided. Check-out before 10 am. — Price per night (prices are an indication only and may be subject to change) 2-night minimum stay (except July/August) 5-night minimum stay in July/August Free for under 2s

Cancellation conditions

Free cancellation up to 30 days before arrival. 50% of the total amount if canceled within 30 days of arrival. In case of no-show at the establishment, the total amount of the reservation will be charged. A security deposit of 500 euros is requested. The refund will be made within 48 hours after your departure.

General rental conditions

Article 1. Purpose: This contract is reserved for the exclusive use of vacation rentals at Domaine de Poulaines and only French law is applicable to the contract.

Article 2. General Provisions: No modification (erasure, overprint, etc.) will be accepted in the drafting of the contract without the agreement of both parties.
The owner undertakes not to disclose to any third party any information of any nature whatsoever, on any medium whatsoever, that the tenant may have been required to give to him during the execution of this contract. These latter provisions are, however, not applicable to requests for information made by administrations and/or Courts.

Article 3. Conclusion of the contract and payment: The reservation becomes effective as soon as the tenant has returned to the owner a copy of this contract accompanied by the amount of the deposit or the deposit (50% of the rent amount) for the stay, before the duration indicated on the contract. The balance of the rent must be paid on the day of arrival.

Article 4. Security deposit: The tenant pays a security deposit of 500 euros on arrival by credit card in addition to the balance of the rent. It will be returned within 48 hours after departure.
A deduction could be made by the owner for the purposes of restoring the premises. The amount of these deductions must be duly justified by the owner. If the security deposit is insufficient, the tenant undertakes to complete the amount on the basis of the supporting documents provided by the owner. This guarantee cannot under any circumstances be considered as a contribution to the payment of the rent.

Article 5. Duration: The tenant must leave the premises at the time stipulated in the contract or at a time convenient to the owner. The tenant cannot under any circumstances claim any right to remain in the premises at the expiration of the rental period initially provided for in the contract, unless agreed by the owner.

Article 6. Use of the premises: The owner will provide the accommodation in accordance with the description he has given and will keep it in serviceable condition. The tenant will enjoy the rental in a peaceful manner and will make good use of it, in accordance with the destination of the premises. The rented premises are for temporary or holiday accommodation, excluding any professional activity of any nature whatsoever (maximum 3 months).
Upon departure, the tenant undertakes to leave the rental as clean as he found it upon arrival. All repairs, regardless of their importance, made necessary by the negligence of the tenant during the rental, will be their responsibility.
The rental cannot under any circumstances benefit third parties. Subletting is prohibited to the lessee, even free of charge, under penalty of termination of the contract; the full amount of the rent remaining acquired or owed to the owner. The number of tenants cannot exceed the maximum accommodation capacity indicated on the site or in the descriptive state.

Article 7. Reception of animals: Pets are not allowed.

Article 8. Inventory and inventory: the tenant will have 24 hours to check the inventory displayed and report any anomalies observed to the owner. After this period, the rented goods will be considered free of damage upon entry by the tenant. If the owner or his agent notices damage when the tenant leaves, he must inform the tenant within 48 hours.

Article 9. Conditions of termination: Any termination of this contract must be sent by registered mail with acknowledgment of receipt, the date of receipt being taken as proof. According to article L.114-1 of the Consumer Code, unless otherwise stipulated in the rental contract, the sums paid in advance to reserve are considered as deposits.

  • In the event of cancellation by the owner before entering the premises, for any reason whatsoever, except in cases of force majeure, he must return to the tenant double the amount of the deposit received. This restitution will be sent to the tenant by registered mail with acknowledgment of receipt within 15 days of notification of termination. Conditions for canceling a reservation: free cancellation up to 14 days before arrival / cancellation fee of 100% of the value of the reservation applied from 00:00 14 days before arrival.
  • If the tenant does not appear within 24 hours following the arrival date indicated on the contract, this contract is canceled and the owner can dispose of his rental.
  • The deposit also remains with the owner who will request payment of the balance of the rental.
  • In the event of group rental of gîtes with the Jardins de Poulaines site, as part of a reception, the cancellation conditions above are not applicable.

Article 10. When the termination of the contract by the owner occurs during the rental period, it must be duly justified (failure to pay the rent, proven deterioration of the rented premises, complaints from neighbors, etc.). This termination, which occurs by registered mail with acknowledgment of receipt, results in the departure of the tenant on the day of receipt of the letter notifying him of this decision. In this case, whatever the cause of the termination, the entire amount of the rent remains with the owner. The owner reserves the right to retain the amount of the security deposit under the conditions specified in the “Security Deposit” paragraph.
In the event of early termination of the stay by the tenant, and if the owner’s liability is not called into question, no reimbursement will be made, apart from the security deposit.
If the tenant justifies serious reasons presenting the characteristics of force majeure (unforeseeable event or event external to the tenant) making it impossible for the rental to proceed, the contract is terminated automatically. The amount of rent already paid by the tenant is returned to her, in proportion to the remaining occupancy period.

Article 11. Insurance: The tenant is required to insure the rented premises. He must check if his main residence contract provides for the resort extension (vacation rental). Otherwise, he must contact his insurance company and request an extension of the guarantee or take out a specific contract, under the “resort” clause.

Article 12. Disputes: Any complaint must be sent as soon as possible to the approved Departmental Body, which will intervene to promote the amicable settlement of disputes:

  • If the contract was signed by the owner and the tenant;
  • If the complaint is made within the first three days after arrival, for any dispute concerning the inventory or descriptive condition;
  • At the end of the stay for all other disputes.

For all disputes arising from the execution or interruption of this contract, only the Courts of the jurisdiction of the building subject to rental have jurisdiction.


Domaine de Poulaines